At Adielas, we strive to ensure customer satisfaction with our products. If you are not completely satisfied, please review our Refund and Returns Policy below.

1. Eligibility for Returns

• Returns are accepted within 15 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

• Opened or used products.
• Perishable goods or items with a short shelf life.
• Products purchased during promotional sales (unless defective or damaged).

3. Refund Process

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited to the original payment method.

4. Exchange Policy We offer exchanges for defective or damaged products. If you receive a damaged item, please contact us within 48 hours of delivery with images of the product.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• We recommend using a trackable shipping service for returns.

6. How to Initiate a Return To start a return, please email [support email] with your order details and reason for return. Our team will guide you through the process.

For any further assistance, please reach out to our customer support team at Info@adielas.com.