Return, Refund, and Cancellation Policy

Last Updated: 06/03/2026

At ADIELAS, we are committed to providing your kids with the highest quality, 100% natural, balanced everyday nutrition. We ensure strict quality control and packaging standards before any product reaches your doorstep. Please read our policy carefully to understand how we handle cancellations, returns, or refunds.

1. Cancellation Policy

We process orders quickly to ensure your child’s nutrition arrives on time.

  • Before Dispatch: You can cancel your order at any time before it has been dispatched from our facility. To request a cancellation, please immediately contact our support team at adielastech@gmail.com or call us at +91 98453 79428. If the order is successfully cancelled before dispatch, a full refund will be initiated.
  • After Dispatch: Once an order has been handed over to our logistics partners and shipped, we cannot accept cancellation requests.

2. Return Policy

Because ADIELAS provides consumable pediatric health formulations, we do not accept general returns or exchanges for hygiene, safety, and quality assurance reasons.

However, your satisfaction and your child's safety are our top priorities. We will gladly offer a replacement or a full refund under the following exceptional circumstances:

  • Damaged or Tampered Packaging: The product arrives with a broken seal, torn packaging, or physical damage.
  • Incorrect Product Delivery: You receive a different stage or product than what you originally ordered.
  • Expired Product: In the highly unlikely event that an expired product is delivered.

How to Report an Issue: If you experience any of the issues above, you must notify us within 48 hours of delivery.

  1. Do not consume the product.
  2. Take clear photographs or an unboxing video showing the shipping label, the damaged/incorrect item, and the batch number/expiry date.
  3. Email the evidence along with your Order ID to adielastech@gmail.com.

3. Refund Policy

Once your damage or incorrect delivery claim is received and verified by our team, we will initiate the resolution process.

  • Approval: We will notify you via email whether your refund or replacement has been approved.
  • Replacements: If you opt for a replacement, we will dispatch the correct/new item immediately at no additional shipping cost to you.
  • Refund Processing: If a refund is approved, the amount will automatically be applied to your original method of payment (e.g., Credit Card, Debit Card, UPI).
  • Timeline: Please allow 5-7 business days for the refunded amount to reflect in your bank account, depending on your card issuer's or bank's processing times.

4. Failed Deliveries

If a package is returned to us by our courier partners due to an incomplete or incorrect address provided at checkout, or if the customer is repeatedly unavailable to receive the package, we will deduct the two-way shipping charges from the total order value before issuing a refund for the balance.

5. Contact Us

If you have any questions or concerns regarding your order, please reach out to us. We are here to help!